Last Updated: 12-10-2024

Thank you for choosing Epeno Advisory Private Limited for your advisory and consulting needs. We aim to provide high-quality services to help your business grow and succeed. This Refund and Return Policy outlines the conditions under which refunds may be issued and clarifies our policy on returns of any deliverables or materials provided by us.

1. Consulting and Advisory Services Refund Policy

• No Refunds for Completed Services: Once a consulting or advisory service has been delivered or deemed complete by Epeno Advisory Private Limited, no refunds will be issued. This includes instances where a project or consultation phase has been completed to the agreed-upon standards and objectives.
• Partial Refunds for Cancelled Services: If you decide to cancel the service before it has been fully delivered, you may be eligible for a partial refund based on the stage of service completion and any non-refundable costs incurred by Epeno Advisory Private Limited. Please contact us to discuss the specifics of your case.

2. Eligibility for Refunds

• Advance Payments: In cases where services are paid in advance, and you cancel before service commencement, a refund of the advance amount may be issued, subject to a deduction for any preparatory work or administrative costs incurred.
• Custom Deliverables: If the services involve custom reports, research, or other deliverables, and you choose to cancel before completion, a partial refund may be provided based on the level of work completed.
• Processing of Refunds: Refunds are processed within [X] business days after the request has been approved by Epeno Advisory Private Limited. Refunds will be issued via the original payment method unless otherwise agreed upon.

3. Non-Refundable Services and Costs

• Certain fees are non-refundable, including but not limited to administrative fees, processing fees, and third-party costs incurred as part of the service.
• Any work completed, including consultations, analysis, or deliverables provided up to the point of cancellation, is non-refundable.

4. Dispute Resolution

• If you are unsatisfied with our services, we encourage you to contact us at the details below to discuss your concerns. Our team will work with you to address any issues as per our Service Agreement and applicable policy.
• In cases where a resolution cannot be reached directly, disputes will be handled according to the laws and jurisdiction outlined in our Terms and Conditions.

5. Changes to the Refund and Return Policy

Epeno Advisory Private Limited reserves the right to modify this Refund and Return Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.

6. Contact Information

If you have any questions about our Refund and Return Policy, please contact us at:

Epeno Advisory Private Limited
Address : 512, Synergy Tower, 5th Floor, Noida sec-62, Near Noida Electronic City Metro Station, Uttar Pradesh- 201301
Email: info@epeno.in
Phone: +91 9266391950